E-Commerce is booming right now. Suppliers are scrambling to catch up with demand. With the glut of packages swamping the system, customer service is being overwhelmed. Here is how we’ve built bots to assist customer service for an online retailer.
Formulated monitors and manages these integrations entirely. The robotic workers never miss a day and work perfectly every time.
Customer service is able to focus on the customer and less time on working with the e-commerce platform or fulfillment systems.
Automations are managed externally requiring no management responsibility or overhead. Customer service can run the automations on-demand on their computer.