It's Your Weekly RPA Newsletter for Tuesday, March 31st, 2020
The Chinese RPA market is heating up and taking in new capital for growth. Encootech just raised $30M on top of the $45M they already raised last year, and Laiye Technology raised a $42M Series C. Although these firms are highly focused on the Chinese market it’s unlikely to stay that way.
As India goes into Covid-19 lockdown, outsourcing firms are struggling to move to remote work. If nothing else, this is a good test of your business continuity planning.
Speaking of business continuity, Automation Anywhere has launched a program to certify and improve the reliability of bots published on its bot store. And in true modern PR fashion, they’ve managed to loosely tie it to Covid-19 - “A security breach can be a nightmare for any business, and the potential risk can be daunting, especially as Covid-19 spreads around the globe”. Indeed.
Expressive uses “artificial intelligence to automate help desks for employee inquiries, [promising] a 40 percent to 60 percent reduction in help desk call volume”. General Catalyst led the round.
The GSA built a bot to collect Covid-19 infection data from different counties. Bonus points if they can also get the bot to administer the tests.
A quick look at how organizations like Deloitte automate audit tasks and how they choose them.
Basically, use IA to help your outsourced teams keep the end user/customer happy.
Joe Wheatley weighs the pros and cons of outsourcing vs “upskilling” your current workforce.
I sure hope so.